Audio and video are out of sync

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If you are using an LG OLED or Sony XBR TV with your Sonos Playbar, Playbase, or Beam, you may experience an audio delay.

High Definition video can be quite demanding on TVs to process before displaying the picture, and this may cause the audio to get out of sync with the video. This problem is very noticeable and can ruin your home theater experience, but it is easy to solve.

The “Audio Delay” feature allows you to compensate for this effect by delaying the audio further, and can be found in your Sonos app.

If the audio is ahead of the video:

Use the “Audio Delay” setting to delay the audio. Drag the slider to increase the sound delay if the audio is ahead of the video.

On iOS or Android:

– Open the Sonos app. From the More tab, tap Settings > Room Settings.

– Select the room the Playbar, Playbase, or Beam and surround speakers are located in. It appears as Room (+LS+RS) on the Room Settings menu.

– Tap Advanced Audio > TV Dialog Settings.

On Mac or PC:

– Choose one of the following:

                   – On a Mac, select Sonos > Preferences > Room Settings.

                   – On a PC, select Manage > Settings > Room Settings.

– Select “Room Settings” if it is not already highlighted on the left.

– Select the room the Playbar, Playbase, or Beam and surround speakers are located in. It appears as Room (+LS+RS) on the Room Settings menu.

– Click the “TV Dialog” tab to make changes.

If the audio is behind the video:

If you find that the audio is lagging behind the video, try rebooting your source device (e.g., DVD/Blu-ray player, game console, cable box) and your TV. If the problem continues, contact the manufacturer of the device to see if there is any additional audio processing that can be disabled. There is no setting within Sonos that can correct for this issue.