Black screen/no signal?

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If your TV screen is black or you’re not getting a signal when trying to set up or use your Chromecast device, try the troubleshooting steps below:

Initial troubleshooting

– Make sure the Chromecast is plugged using the power cord and power adapter that came with the Chromecast. The Chromecast should be plugged in directly to a wall outlet.

– The LED light on the side of the Chromecast should be lit up.

– Make sure the TV is tuned to the same HDMI input as the Chromecast. On most remotes, this is done using the Input, Source, or Menu button. You may have to cycle through a few inputs before finding the correct one (e.g. HDMI1, HDMI2, etc.).

– If you still see a black screen after completing the above steps, reboot your Chromecast.

– To reboot your Chromecast, unplug the power cord from the Chromecast device. Leave it unplugged for ~1 minute before plugging the power cord back in.

Note: Unplugging the Chromecast from the TV’s HDMI port does not reboot the device. It must be disconnected from the power source in order to reboot.

Next steps

If your screen is still black after the reboot, choose what best describes what you’re seeing on your TV screen and Chromecast device from the list below:

Try the following:

– Shut down the TV completely (power off and disconnect the power cord from the wall outlet).
– Disconnect the Chromecast from the HDMI port and if the Chromecast is plugged into the wall outlet, disconnect it.
– Power on the TV and reconnect the power source to the Chromecast device but do not put the Chromecast into the TV HDMI port.
– Wait 30 seconds.
– Plug the Chromecast device into an HDMI port on the TV.
– Change the TV to the same HDMI input as the Chromecast.
– If you still see a black screen, try the step below.

Trying using the HDMI extender that came with your Chromecast device to improve connection. If you were already using it, try removing the HDMI extender to see if that makes a difference.

If you still see a black screen, try the step below.

If you have another TV with an HDMI display, try setting up the Chromecast on that TV.

Still no luck?

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