Creating your Sonos Account

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A Sonos account lets you add more speakers, get new features, and safely and securely integrate with your streaming apps. With Sonos version 9.0, it is now required to finish setting up your account.

Whether you’re setting up Sonos for the first time, or you’re adding a new player to your current system, you’ll need to create or sign in to a Sonos account using the Sonos app. This account allows you to register your products, receive updates, and provides a seamless integration with services like Spotify and Amazon Alexa.

“What information do I need to register my products?”
You’ll only need an email address that you have access to as you will be asked to verify your email. Avoid using non-personal emails when linking your account.

“What information do you gather when I register my products?”
Check out our privacy policy for a full list of information we gather, and how that information is used.

“Why is it mandatory to create a Sonos account and register my system?”
We believe creating a password-protected, verified, account is a reasonable precaution to take and decided to make it a requirement for all Sonos customers. It has previously been necessary to create a Sonos account in order to access certain cloud services, like Amazon Alexa.

“How do I check if my system is registered?”
Using the Sonos app for iOS or Android: Open the Sonos app. From the More tab, tap Settings > Account Settings.
Using the Sonos app on Mac or PC: Select Help > Account Settings.

“Can I change the email address for my account?”
You can change the email address for your account at any time at sonos.com/myaccount/profile/.

“I forgot my password and no longer have access to my account’s email, can I change the Sonos account my players are linked to?”
Yes. You can transfer the account your Sonos system is registered and linked to.

Using the Sonos app for iOS or Android:

– Open the Sonos app

– From the More tab, tap Settings > Account Settings > Transfer Sonos to a new account

Using the Sonos app on Mac or PC:

– Select Help > Account Settings > Transfer Sonos to a new account

“I forgot my password, can I reset it?”
Yes. Tap on “I forgot my password” within the Sonos app, or reset your password on the following link:
Reset your password

Please note the following password requirements when creating a new password:

– At least 8 characters

– Includes a number

– Uppercase letter

– Lowercase letter

“Why do I have to sign in to add new speakers?”
When adding new products to your household, you will be asked to sign in with your email and password. This will associate the speakers you are adding to your Sonos Account automatically.

“I did not receive my account verification email or password reset email”
If you did not receive your password reset or account verification email, please check the following article for some quick things to check for: I’m not receiving emails from Sonos