Fix a “reconnect me” error

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If your TV screen is showing a “Reconnect me” error message, you may be encountering one of the errors below. Please match the error message on your screen to the error message listed below to help fix your issue.

Error: Reconnect me. Chromecast XYZ can’t find the ‘NAME’ Wi-Fi Network

If you see “Reconnect me. Chromecast XYZ can’t find the ‘NAME’ Wi-Fi Network” on your screen, complete the troubleshooting steps below:

Troubleshooting Steps:

Step 1: Check the internet access

– Is your Wi-Fi network available and are other devices (phone, tablet, desktop, or laptop) able to connect to it and access the internet?

– If other devices are able to connect to the Wi-Fi network and Chromecast is not working, then please move continue to Step 2 directly.

– If no other devices are able to connect to the Wi-Fi network or access the internet, please reboot your router.

– To reboot, unplug the Wi-Fi router, leaving unplugged for 2 mins before plugging it back in.

– Ensure that the router’s lights turn off completely when unplugged. Some routers have backup battery packs,  you may need to disconnect the battery packs as well in order to ensure that the router is completely turned off.

– Once all the router lights are back on and you see the network name listed in the Wi-Fi options on your phone/computer, please check if the Chromecast is now connected to the Wi-Fi network.

After rebooting router, please look at the following scenarios:

– If the network is online and the issue gets fixed after rebooting the router, then skip the rest of the steps

OR

– If the network is online but the issue is not resolved, then continue to Step 2 for more troubleshooting.

OR

– If you successfully rebooted the router and the Wi-Fi network is still not available for all the devices, then there could be something wrong with the internet service. We recommend that you reach out to your Internet Service Provider (ISP) to see if any of your network settings were recently changed.

Step 2: Have there been any changes to the router, router location, or router password?

Have there been any recent changes to your router including: router name, router location, router password, etc.?

If no, continue to next step.

If yes,

– If the device shows up as “Needs setup” in the list of devices in the Home app, please see these steps to set up your device.

– If the device is listed under devices in the Home app, please see these steps to change the Wi-Fi network of Chromecast.

Step 3: Is the Chromecast device within 15-20 feet of the setup device and the Wi-Fi router?

The Chromecast device should be as close as possible (within 15 feet) to the device used for setup (phone, tablet, or laptop computer), and equally close to the Wi-Fi router. Close proximity allows for the best Wi-Fi connection possible.

If the devices aren’t in close proximity, please move them closer together.

OR

If moving closer did not resolve the issue, please move the the next step and reboot the Chromecast device.

Step 4: Reboot the Chromecast device

To reboot the Chromecast device please use one of the two options:

Option 1: From the Google Home App

– Make sure your mobile device or tablet is connected to the same Wi-Fi as your Chromecast device.

– Open the Google Home app.

– In the upper right corner of the home screen, tap Devices  to see your available Chromecast devices.

– In the top right corner of the device you’d like to reboot, tap the device card menu  >  Settings.

– In the top right corner of the Device Settings page, tap the More button  > Reboot.

Option 2: From the Chromecast device

– Unplug the power cord from the Chromecast device.

– Leave it unplugged for ~1 minute.

– Plug the power cord back in.

Note: Unplugging the Chromecast from the TV’s HDMI port does not reboot the device. It must be disconnected from the power source in order to reboot.

If that did not resolve the issue please continue to the next troubleshooting step

If that resolves the issues, then skip the rest of the steps.

Step 5: Perform a factory data reset (FDR)

After performing the FDR, you should see Set me up on the screen. Please set up your device again.