How to factory reset the Nest × Yale Lock

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Resetting your Nest × Yale Lock will restore its default settings. You may need to do this to resolve some issues like an unresponsive keypad, connectivity issues, or a forgotten master passcode.

You may decide to reset the Nest × Yale Lock to defaults in situations where the lock is not functioning as expected, you have forgotten the master passcode and are not using the Nest app, you are moving it to another door or home, or other scenarios.

When the lock is reset to factory defaults, all user passcodes including the master passcode are deleted and all programming features return to original default settings.

Watch how to factory reset your lock (video):

How to factory reset your lock (steps):
Remove the battery cover and batteries:

To remove the battery cover, you’ll need either the battery cover key that came in the box with your Nest x Yale Lock or a thumbtack. A small allen or hex wrench may also work.

– Insert the key or thumbtack into the hole on top of the battery compartment and press down firmly.

– Grip the cover near the top and pull it off while you continue pressing with the key or thumbtack.

Remove all the batteries:

– Unscrew the two bolts holding the mounting plate.

– Remove the mounting plate to reveal the reset button, which is located on the left side of the cable connector (see image).

Hold down the reset button while you put in the batteries.

– Keep holding down on the reset button until you hear “Just a moment, erasing all settings.”

– Release the reset button.

– Take out one battery each from the left and right side of the lock to expose the screw holes.

– Place the mounting plate on your door and line up the screw holes.

– Screw in the two bolts holding the mounting plate.

– Put the two batteries back in.

– You’ll hear “Hi, from Yale and Nest” when the reset is complete.

Replace the battery cover:

To replace the cover, insert the two tabs on the bottom into the holes in the lock, then push it on until the tab at the top locks it on. You’ll hear a click when it does.

Note: After resetting the lock, you must create a Master Passcode on the lock before you set it up with the Nest app.

Default Settings when not connected to the Nest app:

Feature

Default setting Available settings

Master passcode

Required

N/A

Auto-Lock Disabled

Enable, Disable

Auto-Lock door after

30 seconds N/A
One touch locking Enabled

Enable, Disable

Volume setting

Low Silent, Low, High

Wrong code entry limit

5 times

N/A

Shutdown time 90 seconds

N/A

Default Settings when connected to the Nest app:

Feature

Default setting

Available settings

Master passcode N/A

N/A

Auto-Lock

Disabled

Home/Away Assist: On/Off
Home: Auto-lock on/off
Away: Auto-lock on

Auto-Lock door after

1 minute

10 seconds, 1 minute,
5 minutes

One touch locking

Enabled

Enable, Disable

Volume setting

Low

Silent, Low, High

Wrong code entry limit

5 times

N/A

Shutdown time 90 seconds

N/A

How do I confirm that the lock has been removed from the Nest app after resetting the lock?

On the lock, press the white indicator light button inside your home. If you see it pulse blue and hear “Ready. Use your Nest app to add the lock to your account”, then it has been removed from your account.

If you hear “Privacy mode is on” or “Privacy mode is off”, the lock is still paired with your account.

To remove the lock from your account, on the Nest app home screen, select your lock on the Nest app home screen > tap Settings  , then tap Remove lock.