I recently lost my internet connection, how do I get my connection back?

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This article guides you through troubleshooting connection problems with your NETGEAR router in situations where you were previously able to browse websites, but you are no longer able to.


– Unable to access websites

– Internet LED symbol of the NETGEAR router is amber.

– No internet access on all devices.

To troubleshoot connection problems:

Note: Each of the steps is a separate attempt to fix the problem. If one steps works, you do not need to proceed with the other steps.

– Check the connection of your devices. Ensure that each connection is securely and tightly plugged in.


– Try to refresh your cable connection by power cycling your network. Please see How to Powercycle Your Home Network

– If power cycling did not work, download the latest firmware of your router at http://downloadcenter.netgear.com. After you have the downloaded the firmware, please see Upgrading your Router’s Firmware Manually

– If the above steps did not resolve your issue, you may need to reset your router. For instructions see Restoring a NETGEAR Router to Factory Default Settings

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