How to silence Nest Protect

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Here are a few basics on how to silence Nest Protect, learn about Pathlight and how to change its settings and know the differences between Heads-Up and Emergency Alarms.

As long as smoke levels aren’t too high, all Nest Protects sounding an alarm can be silenced by pressing the Nest button. If you have a 2nd generation Nest Protect, you can also use the Nest app on your phone or tablet to hush an alarm if you’re in the same room and have checked the conditions there.

Sometimes when your smoke alarm goes off, it’s only because you’ve burnt the toast. That’s why we’ve made Nest Protect easy to silence, so you can focus on addressing the problem without a loud alarm distracting you.

During an alarm, simply press the large button on the front of the Nest Protect that sensed the smoke or carbon monoxide (CO).

Keep in mind, you won’t be able to silence Nest Protect if smoke is above levels specified by law. This is an industry rule that all alarms follow.

Types of Heads-Up alerts and Emergency Alarms you can silence >

Note: If your Nest Protect is chirping, it means something needs your attention. It won’t stop until you resolve the issue. Check the Nest app or press the button on Nest Protect to learn why it’s chirping.

App Silence: hushing alarms with the Nest app

For 2nd generation Nest Protects, you can also choose to silence smoke and CO alarms with the Nest app — so there’s no more getting out the ladder or fumbling with a broomstick while the alarm is sounding. With the App Silence feature, you can quickly hush the alarm with your phone or tablet and focus on dealing with the problem.

Here’s what you need in order to silence alarms with the Nest app:

– Nest Protect is 2nd generation (how to tell).

– Nest Protect is connected to your home Wi-Fi network.

– Your phone or tablet includes Bluetooth LE (BLE) and the feature is turned on.

– The Nest app is installed on your phone or tablet, and you’re signed in. You can download the Nest app for free from the iTunes App Store (iOS) or Google Play (Android).

– You’re at home when you get the alert, and you can bring your phone or tablet within a few feet of Nest Protect.

How to silence alarms with the Nest app:

When Nest Protect sounds an alarm for smoke or CO, it can also send an alert to your phone or tablet. You can hush the alarm from the alert screen.

Tap or swipe the alert to view its detailsThe alert includes the type of event (smoke or CO) and its location. If you have a Nest Cam in the same home, the alert can include a snapshot from your camera. If you have more than one camera in your home, swipe left and right to cycle through each one.

If it’s safe, walk over to Nest Protect

You’ll only be able to use App Silence when you’re within a few feet of the Nest Protect that originally sounded the alarm. Make sure you’ve checked conditions in the room before silencing.

Tap the yellow Silence button

This lets Nest Protect know you’re about to silence it.

Note: If you’re out of range or if the smoke level is too high, the button will be red, indicating the alarm can’t be silenced with the Nest app.

Tap and hold the large button

Keep holding the button until the Nest app tells you the alarm has been silenced (about two seconds). This is to help make sure that you don’t accidentally silence an alarm. The app will tell you that the alarm is being silenced and the button’s colored ring will show you its progress. Your Nest Protect will quiet down.

Which alarms can’t be hushed with App Silence?

You won’t be able to use the Nest app to silence Nest Protect if:

– You’re too far away from the Nest Protect you’re trying to silence. The Nest app will tell you if you’re out of range. Make sure you’re in the same room as the Nest Protect that originally detected smoke or CO. Move closer to that Nest Protect and you should be able to silence it.

– The smoke level is too high. Under the relevant codes and standards, alarms cannot be silenced if smoke exceeds a 4% obscuration level. This is an industry rule that all alarms follow for your safety.

Types of Heads-Up alerts and Emergency Alarms you can silence:

– You’re trying to silence a 1st gen Nest Protect. The Nest app will tell you if and when you can use App Silence.

– You have already silenced a CO alarm 3 times with the Nest app. If CO levels are still at emergency levels, then Nest Protect will continue to alarm. Move to fresh air.

Note: Even if you have silenced a CO alarm 3 times with the Nest app, you can continue to silence the alarm by pressing the Nest button on the Nest Protect that first detected the problem.

– Nest Protect is chirping. Open the Nest app or press Nest Protect’s button to learn what it needs from you.

– You’ve disabled the App Silence feature. See the section below to learn how to enable or disable App Silence.

Silencing when multiple Nest Protects detect smoke or CO:

Sometimes, more than one alarm will detect smoke or CO at the same time. When this happens, the Nest app can tell you each Nest Protect that has sounded a Heads-Up or Emergency Alarm.

As long as the smoke level isn’t too high, you can go to each Nest Protect that detected smoke or CO and silence each one separately. The rest of the Nest Protects in your home will also be silenced. No matter what, it’s important to check the situation at each alarm any time you’re silencing it.

Testing App Silence range:

To silence, you should always go to the Nest Protect that detected the issue, and move within Bluetooth LE range. You can get an idea of the range by running a Safety Checkup since both features use Bluetooth LE.

– Walk over to the Nest Protect you want to test.

– With the Nest app on your phone or tablet, select your Nest Protect.

– Try to start a Safety Checkup.

Learn more about Safety Checkup:

If Safety Checkup won’t start, you’ll need to move closer to a Nest Protect. If it starts, you’re within the same approximate range you’ll need for App Silence.

Enabling and disabling the App Silence feature:

App Silence is not for everyone. For example, you may want to disable the feature if you have young children who have access to the Nest app, and you’d like to prevent them from accidentally silencing the alarm. App Silence can be disabled at any time in the Nest app. Here’s how:

– On the Nest app home screen, select Nest Protect.

– In the top corner, select Settings .

– Select Alarm options.

– Select Silencing alarms.

– Toggle the switch to turn off App Silence.

In the future, if you want enable the App Silence option again, simply toggle the switch back on.

Note: If App Silence is disabled, you can still press Nest Protect’s button to silence an alarm. Remember, if the smoke level is too high, you won’t be able to silence the alarm.