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Several issues can prevent your Chromecast device from showing up when casting from Chrome. If you can’t find your Chromecast, Chromecast Audio, TV with Chromecast built-in, or Chromecast built-in speaker, see the troubleshooting steps below.

To troubleshoot why 1) a device to cast to a Hangout, or 2) a Cast for Education device isn’t appearing in your device list, please read Casting to Hangouts and Cast for Education Cloud Services from Chrome.

Recommended: Troubleshooting tool

First try this troubleshooter form to help solve the most common issues causing missing devices.

Alternatively, you can follow the manual steps below:

Basic troubleshooting

If your Chromecast or Chromecast built-in device is set up properly and connected to Wi-Fi to the same Wi-Fi network as your phone, you should see it on your TV with its assigned name and the current time, and cycling through photos.
If you’re not successfully casting from the Google Home app, your device requires setup. If you’re using an iOS device, turn on Bluetooth.
It is compatible with both 2.4 GHz WiFi 802.11 b/g/n WiFi networks and 5 GHz networks, so you will see both when setting up the device. If you have a dual band router, you must disable AP isolation. Other devices such as your laptop/computer can use the 5 GHz band; the 5 GHz band will maximize performance when casting a tab.
Certain operating system settings and installed applications can conflict with the use of the Chromecast  device. Read the section below for troubleshooting steps specific to your operating system.
If other devices (e.g. phones, tablets) can’t cast successfully, then it’s likely an issue with your router or network.
– Try rebooting your Wi-Fi router by unplugging and plugging the power source.
– Make sure that your Chromecast device and other devices are connected to the same network. After your Cast device boots up, check that the network name displayed on the TV is the same one currently selected on your computer, mobile device, or tablet.- If other devices can cast successfully, then issues with your computer and/or Chrome are likely.

– Make sure your computer is on the same network as your Chromecast  device.

– Confirm your Chrome browser is up to date. To check the version number, type about://chrome into the search bar. If the browser needs to be updated, click Update Google Chrome to update your Chrome browser to the latest version.

– Disconnect from Virtual Private Networks (VPNs) or proxy servers. Chromecast devices can’t communicate with a laptop over these networks. If you need help with this, please check with your service provider for instructions.

– Ensure that firewall/antivirus software are up to date and aren’t blocking connections to the Chromecast device. Firewall: If you are renting a wireless router, please contact your internet provider. If you purchased the router, check your network firewall settings.

If the above steps don’t resolve your issues, try rebooting your Wi-Fi router, your Chromecast device, and your computer by unplugging and plugging the power source. This can help to clear temporary issues.
Still no luck?
If none of these troubleshooting tips works for you, please contact us and we would love to help you out!