Replaced your router or changed WiFi settings?

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If you’ve recently replaced your router or changed your home WiFi password, your Sonos system may not be working properly. In the video below, Ryan from Customer Care will guide you through how to get Sonos up and running again, providing instructions for both a Standard Setup and a BOOST Setup.

If you prefer written step-by-step instructions, scroll down past the video and choose your Sonos setup by selecting the appropriate image.

Standard Setup:
A Standard Setup is when you do not have any Sonos products wired to your router with an Ethernet cable.
BOOST Setup:
A BOOST Setup is when you have a BOOST or Sonos player wired to your router with an Ethernet cable.

 

Standard Setup:

Check the WiFi network your Sonos controller is connected to by tapping on Settings > WiFi.

Make sure your controller is connected to the correct WiFi network.

Connect one of your Sonos products to your router using an Ethernet cable, and then connect it to power. Use whichever product is most convenient to temporarily connect to your router.

Note: Leave the Ethernet cable connected until instructed to disconnect it. This will occur at the end of Step 3.

After a few minutes you will start to see your Sonos Players appearing on your Sonos controller. Confirm that all of your Sonos players are showing up on your controller.

In order to move the Sonos player back to its original location and have it connect over WiFi, we will need to update the WiFi settings on the player.

On your Sonos controller, follow the steps below to initiate the Wireless Setup process and follow the on-screen prompts:

– On iOS or Android: From the More tab, select Settings > Advanced Settings > Wireless Setup

– For Mac: Sonos > Preferences > Advanced > Wireless Setup

– For PC: Manage > Settings > Advanced > Wireless Setup

Don’t see Advanced Settings?
If you’re not seeing Advanced Settings on your Sonos Controller, it’s because your Sonos needs an update or you are on an iOS device while on the Sonos Public Beta. You can update your Sonos by clicking the “Update Now” prompt at the top of the Sonos menu.If you are on an iOS device and on the Sonos Public Beta program, you will need to use another controller that is not running iOS to complete this, or you will need to leave the public beta program to complete this step. For more information on this, please see the following article:

Missing options on the Sonos app

 

Sonos is now setup on your WiFi network. You can unplug the player that is connected to your router and return it to its original location.

 

 BOOST Setup

Check the WiFi network your Sonos controller is connected to by tapping on Settings > WiFi.

Make sure your controller is connected to the correct WiFi network.

Plug your Sonos product into power and your new router with an Ethernet cable.

Reboot all Sonos products in your household by pulling out the power cord from the product or wall outlet, waiting 10 seconds, and plugging the power cord back in. Start with the one that is located nearest to the Sonos product that is wired to your router and work your way outward until all have been rebooted.

Sonos is now setup to work with your new router. Your Sonos products should start appearing in your Sonos app shortly.