Safety guidelines for Nest Cameras and Nest Hello

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There are a few safety guidelines that you should follow when installing and using Nest cameras and Hello. Keep your camera out of reach of children and pets, and only use it in the environment it was designed for.

Please read these guidelines before installing your camera, and make sure you’re using your camera safely and legally.

We designed Nest cameras and Hello to be durable and easy to use, but like most electronics, your camera may become warm to the touch when in use, especially when it’s in Night Vision mode.

To avoid risk of overheating and burns:

– Use only the provided power adapter and cable for your camera if provided. This is not included with Nest Hello, which connects to your household wiring.

– Do not block airflow to your camera by painting it, covering it or trying to hide it in an enclosure such as a box.

– Use Nest Cam and Hello within its operating temperature range:

Nest Cam IQ Indoor, Nest Cam Indoor and Dropcam: 32° to 104°F (0° to 40°C)

Nest Cam IQ Outdoor: -40° to 113°F (–40° to 45°C)

Nest Cam Outdoor: -4° to 104°F (-20° to 40°C)

Nest Hello video doorbell: 14° to 104°F (-10° to 40°C)

Keep your camera out of direct sunlight. Use Nest Cam Indoor, Nest Cam IQ Indoor and Dropcam only indoors. Do not use them outside.

To avoid risk of fire and shock:

– Only use the provided USB cable and power adapter. This is not included with Nest Hello, which connects to your household wiring.

– Install in accordance with building and installation codes where you live.  For example, if your desired electrical outlet is exposed to direct rain, the electrical code may require that the outlet have a while-in-use cover.

Nest Cam IQ Indoor, Nest Cam Indoor and Dropcam: Do not get the camera, power adapter, or USB cable wet.

Nest Cam IQ Outdoor: Your camera is rated IP66, so it’s designed to withstand dust, rain, and snow. Do not submerge it in water. The power adapter is designed to be plugged into an indoor outlet and it is not rated for outdoor use. If you’d like to plug your camera into an outdoor power outlet, an adapter and cable rated for outdoor use may be available for purchase at the Nest Store in select countries.

Nest Cam Outdoor: Your camera is rated IP65, so it is designed to withstand dust, rain, and snow. Do not submerge it in water. We recommend using only an electrical outlet equipped with a ground fault circuit interrupter (look for “Test” and “Reset” buttons on your outlet).

Nest Hello video doorbell: Your camera is rated IPX4. It is designed to withstand dust, rain, and snow. If your doorbell occasionally gets colder or hotter than the listed temperatures, you may see a temporary change in the quality of your video stream. We recommend installing your doorbell in shade to protect it from the heating effects of sunlight, especially in climates with prolonged high temperatures.

To avoid risk of other serious injury:

Cords can be a strangulation hazard. Keep USB cables for Nest cameras out of the reach of children and pets, more than 3 feet (1 m) away. Most Nest cameras have versatile mounting options and a digital zoom feature; so you should have no problem installing it far enough from your kids.

Privacy

Data protection and privacy laws in your country may impose some responsibilities on you and your use of a Nest camera. You, not Nest, are responsible for ensuring that you comply with any laws that may apply to the use of a Nest camera. For example, we recommend you avoid filming public pathways or your neighbor’s private property. You may also need to display a notice that alerts visitors to your home that you are using a Nest camera, or declare and obtain permission from your local authorities. Depending on where you live, you might need to get the consent of people visiting your home when using familiar face alerts. Finally, we recommend you only record or share clips of individuals with their consent.