TIDAL and Sonos

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“What is TIDAL?”
TIDAL is the perfect match for Sonos, streaming music in lossless, high fidelity audio quality, ensuring the best sound experience possible. Add high definition music videos, curated editorial by music journalists, artists and experts, audio search, offline mode and much more and you simply have a superior solution to your music listening needs. More than 25 million tracks and 75,000 videos available. Enjoy.

“Where is TIDAL available?”
TIDAL is available in Andorra, Argentina, Austria, Australia, Belgium, Canada, Chile, Colombia, Cyprus, Czech Republic, Denmark, Dominican Republic, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Jamaica, Latvia, Lichtenstein, Lithuania, Luxembourg, Malaysia, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey, United Kingdom and United States of America.

“What features does TIDAL provide?”
Discover new and old favorites with news, recommendations, curated playlists, moods and genres. All with High Fidelity Streaming. Create and edit your own playlists. Take your music collection with you everywhere with My Music, it’s as easy as putting a star to all your favorite artists, albums, tracks or playlists.

– Editorial Curation

– High Fidelity Streaming

– My Music Collection

“How do I control Sonos from the TIDAL app?”
You can control Sonos directly from the TIDAL app by tapping on the Cast icon  on the Now Playing screen in the TIDAL app.

– Open the TIDAL app.

– Go to the Now Playing screen.

– Tap the Cast icon and select your Sonos speaker or group.

“How can I group rooms using the TIDAL app?”
You can create and edit groups directly in the TIDAL app by tapping Edit next to the Sonos room or group.

– Open the TIDAL app.

– Go to the Now Playing screen.

– Tap the Cast icon and tap Group next to the room or group you want to edit.

– Choose the rooms you want to group and tap Save.

“How do I adjust the volume?”
You can adjust the volume from the TIDAL or Sonos app. You will not be able to adjust the volume using the physical volume keys on your mobile device unless you are in the TIDAL or Sonos app.

“What bitrate and format does TIDAL use for streaming?”
TIDAL HiFi – Lossless FLAC 16bit/44.1kHz.
TIDAL Premium – AAC 320kbps

“What is the recommended internet bandwidth to stream high definition audio on Sonos?”
5 Mbs is the minimum broadband speed required to stream FLAC from TIDAL on Sonos. If streaming different FLAC music to multiple speakers, we recommend a higher broadband speed. This requirement can vary based on your internet usage (large file downloads, gaming, video streaming, etc.)

– 5.0 Megabits per second – 1 FLAC stream

– 7.5 Megabits per second – 2 FLAC streams

– 10 Megabits per second – 3 or more FLAC streams

“Are there any streaming limitations?”
Yes, you can only stream to one Sonos household at a time, but to as many players or grouped players as you wish.

“My Sonos audio is dropping out when I use Tidal. What can I do?”
You can find some troubleshooting steps to solve this problem in this article: Audio playback stops or skips

“How do I add Tidal to my Sonos?”
If you have signed up for TIDAL using a Facebook or Twitter account, you will need to create a password to use within Sonos in order to add the service.

– Go to https://listen.tidalhifi.com/.

– Click Log In in the upper left corner of the page.

– Click Forgot your password?.

– Enter the email address associated with your Facebook or Twitter account and click Request new password.

After doing this you will receive an email containing a link that will allow you to create a new password to use with TIDAL on Sonos. Continue to use the email associated with the Facebook or Twitter account as the username.
Select the controller you are using for instructions on adding your Tidal account:

Sonos app for iOS or Android:

– From the More tab, tap Add Music Services.

– Select Tidal from the list.

– Select I already have an account.

– Type in your username and password when prompted, and follow the on-screen instructions to complete adding your account.

Sonos app for Mac or PC:

– From the Music pane click Add Music Services.

– Select Tidal, and then click Next.

– Select I already have an account, and click Next.

– Type in your username and password when prompted, and follow the on-screen instructions to complete adding your account.

TIDAL Support and Contacts

Known Issues:

– If you change your password on TIDAL this will not terminate playback functionality on the Sonos System at this time.

– Streaming to more than one Sonos household will cause an error message that the connection to the service has been lost, instead of advising that the stream limit has been exceeded.

– If a blank playlist is created on TIDAL it will also appear as a blank playlist on Sonos.

– When searching TIDAL content from your Sonos Controller, results may not appear unless the entire word or artist name is typed in. Partial search is ineffective at this time.