Troubleshooting Nest Camera and Nest Hello error codes

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If your camera or video doorbell gives you an error code, there could be an issue with Bluetooth, Wi-Fi, your internet connection, or some other problem. This article tells you what each error code means and what you can do to fix it.

If your camera or video doorbell is having a problem, you may see an error code. At other times, you may see a descriptive message without an error code.

Your camera experienced a connection problem

Error codes: C100 ∙ C102 ∙ C202 ∙ C205 ∙ C206 ∙ C207 ∙ C210 ∙ C211 ∙ C213 ∙ C214 ∙ C215 ∙ C216 ∙ C217 ∙ C218 ∙ C219 ∙ C221 ∙ C222 ∙ C227 ∙ C228 ∙ C309-400 ∙ C309-401 ∙ C309-403 ∙ C309-500 ∙ C327 ∙ C329 ∙ C381 ∙ C390 ∙ NC004 ∙ NC017 ∙ NC029

These errors mean the Nest app had trouble connecting to your camera

– Quit the Nest app.

Android: Open the Recent Applications menu, and swipe the Nest app left or right to remove it from the screen.

iPhone or iPad: Double-click the Home button, and swipe the Nest app up to remove it from the screen.

PC or Mac: Close the web browser tab or window that has the Nest app.

– Unplug your camera. Wait 10 seconds, then plug it back in.

– Make sure your phone’s Wi-Fi is turned on, and that it’s connected to the same Wi-Fi network you want to use for your camera.

– Try setting up your Nest Cam again on your phone or tablet (or on your computer).

– If you’re still seeing the error, and you’re using the Nest app on a phone or tablet, try rebooting your device.

Android: Usually you can do this by pressing and holding the power button until your device asks if you want to reboot or power off your device. Select Power off. Wait for your device to shut down. Then hold the power button for a few seconds until you see the Google or Android logo. Now you can try setting up your Nest Cam again.

iPhone or iPad: Hold down the Sleep/Wake button until you see the slide to power off slider. Drag it to the right, and wait for your device to shut down. Then hold the Sleep/Wake button until the Apple logo appears. Now you can try setting up your Nest Cam again.

– If you still can’t set up your camera, contact Nest Support. We’re here to help.

There was a Bluetooth connection problem

Error codes: C107 ∙ C111 ∙ C112 ∙ C113 ∙ C114 ∙ C115 ∙ C116 ∙ C117 ∙ C118 ∙ C201 ∙ C203 ∙ C204 ∙ C212 ∙ C234 ∙ C235 ∙ C236 ∙ C237 ∙ C238 ∙ C239 ∙ NC021 ∙ NC022 ∙ NC023

These errors mean your Nest Cam couldn’t connect to your phone or tablet through Bluetooth. You’ll need to make sure Bluetooth is working and is enabled on your device.

– Quit the Nest app.

Android: Open the Recent Applications menu, and swipe the Nest app left or right to remove it from the screen.

iPhone or iPad: Double-click the Home button, and swipe the Nest app up to remove it from the screen.

– Unplug your camera. Wait 10 seconds, then plug it back in.

– On your phone or tablet, switch Bluetooth off and then on again to reset the connection. When you’re done with this step, make sure Bluetooth is on.

Android: Open the Settings app. Under Wireless & networks, tap Bluetooth. Toggle the switch to turn Bluetooth off and on.

iPhone or iPad: Open the Settings app. Tap Bluetooth. Toggle the switch to turn Bluetooth off and on.

– On rare occasions, your phone or tablet might not let you turn on Bluetooth. If you run into this issue, try rebooting your device. Otherwise, you can skip to the next step.

Android: Usually you can reboot your device by pressing and holding the power buttonuntil your device asks if you want to reboot or power off your device. Select Power off. Wait for your device to shut down. Then hold the power button for a few seconds until you see the Google or Android logo. Now you can try setting up your Nest Cam again.

iPhone or iPad: Hold down the Sleep/Wake button until you see the slide to power off slider. Drag it to the right, and wait for your device to shut down. Then hold the Sleep/Wake button until the Apple logo appears.

– After turning on Bluetooth, bring your phone or tablet within 12 inches (0.3m) of your camera, and keep it there until setup is complete. This can help with any wireless interference that may be disrupting the Bluetooth connection.

– Now, try setting up your camera again on your phone or tablet.

– If you still can’t set up your Nest Cam, try using a different phone or tablet if you have one. Or, set it up using a computer and the included USB cable.

– If the Nest app displays a Bluetooth error again, try rebooting your phone or tablet if you haven’t already. See step 4 for instructions. Then try setting up your camera again.

If all else fails, here are some other things you can try

– You might want to use a different phone or tablet to set up your camera. You’ll need to install the Nest app on the other device and then follow the steps in the app to set up your camera.

– If you have one of the following cameras, you can set up your camera without using Bluetooth.

– Nest Cam Outdoor

– Nest Cam Indoor

– Dropcam

Note: If your model is not listed, you’ll need to use Bluetooth and the Nest app on your phone or tablet to set up your camera. Carefully follow the Bluetooth troubleshooting steps above.

Your camera couldn’t connect to your other Nest product(s)

Error codes: NC013 ∙ NC014 ∙ NC024 ∙ NC018 ∙ NC030

If you have at least one other Nest product in your home, your camera or video doorbell needs to be able to connect to it in order to complete setup. When it can’t connect, you’ll see one of these errors.

Why it’s happening

During setup, your Nest camera or video doorbell will try to get Wi-Fi information from the other Nest product in your home. Your camera or doorbell will know there’s another Nest product in your home because it will see the product in the Nest app.

If your camera or doorbell can’t connect to the other Nest product, it won’t be able to get the information it needs to complete setup.

What to do:

Follow these steps in order to complete setup.

– Restart your camera or doorbell

– Connect to the same Wi-Fi network

– Move your products closer together

What to do if you can’t bring your Nest products together:

There are a couple cases where it might not be possible to bring your camera or doorbell and your other Nest product closer together.

– Your other Nest product is in a different home
– Your other products are Nest Protects, and you can’t bring your camera within range

Your internet security settings are preventing Nest Cam from connecting

Error codes: C209 ∙ C229 ∙ C230 ∙ C231 ∙ C232 ∙ C233 ∙ NC008 ∙ NC009

These error codes mean your internet firewall may be preventing the Nest app from adding Nest Cam to your network. Or, there may be some other issue with your network.

– Quit the Nest app.

Android: Open the Recent Applications menu, and swipe the Nest app left or right to remove it from the screen.

iPhone or iPad: Double-click the Home button, and swipe the Nest app up to remove it from the screen.

– Unplug your camera. Wait 10 seconds, then plug it back in.

– Check that your home Wi-Fi network is connected to the internet and the connection is working as expected. If other devices can’t connect to the internet, you’ll need to contact your internet service provider to restore service.

– You can use a Mac or PC to visit a web page to make sure it loads properly.

– Or, turn on Airplane Mode on your phone or tablet. Then, turn on Wi-Fi on your phone or tablet while also keeping Airplane Mode on. Allow your device to connect to your home Wi-Fi network, and try to visit a web page to make sure it loads properly. When you’re done testing, turn off Airplane Mode.

– Make sure your phone’s Wi-Fi is turned on, and that it’s connected to the same Wi-Fi network you want to use for your camera.

– If you’re using a firewall, temporarily lower its security level to allow the Nest app to add your product to your network. If you don’t know how to do this, contact the person or service provider who set up your firewall.

– Open the Nest app again and set up your Nest Cam on your phone or tablet (or on your computer).

– When complete, restore your firewall to its previous security settings.

Your camera had trouble connecting to Wi-Fi

Error codes: C106 ∙ C109 ∙ C119 ∙ C224 ∙ C324 ∙ C331 ∙ C332 ∙ C363 ∙ C364

These errors mean Nest Cam couldn’t connect to the Wi-Fi network you selected. There are a few things that could cause this to happen. Try the following suggestions.

– Quit the Nest app.

Android: Open the Recent Applications menu, and swipe the Nest app left or right to remove it from the screen.

iPhone or iPad: Double-click the Home button, and swipe the Nest app up to remove it from the screen.

PC or Mac: Close the web browser tab or window that has the Nest app.

– Unplug your modem and router. You may have one device that’s a combination modem/router, or they may be separate devices. If they’re separate devices, unplug both.

– Wait for 30 seconds, then plug your modem and router back in.

– Your modem and router will start. Wait a couple of minutes or until you see steady power and connection lights. You may also see a quickly flashing data light on the device(s).

– Check that your home Wi-Fi network is connected to the internet and the connection is working as expected. If other devices can’t connect to the internet, you’ll need to contact your internet service provider to restore service.

– You can use a Mac or PC to visit a web page like nest.com and make sure it loads properly.

– Or, turn on Airplane Mode on your phone or tablet. Then, turn on Wi-Fi on your phone or tablet while also keeping Airplane Mode on. Allow your device to connect to your home Wi-Fi network, and try to visit a web page like nest.com. Make sure it loads properly. When you’re done testing, turn off Airplane Mode.

– Unplug your camera. Wait 10 seconds, then plug it back in.

– Make sure your phone’s Wi-Fi is turned on, and that it’s connected to the same Wi-Fi network.

– Open the Nest app again and set up your Nest Cam on your phone or tablet (or on your computer).

Incorrect Wi-Fi password

Error codes: C104 ∙ C220 ∙ C320 ∙ NC005 ∙ NC006

You probably just mistyped the password for your Wi-Fi network. That’s okay; it’s an easy fix.

– Double-check the password for your home’s Wi-Fi network. If you need help, speak with the person or service provider who set up Wi-Fi in your home.

– Tap the Try again button. Re-enter your Wi-Fi information. When prompted, carefully enter the password for your Wi-Fi network.

Your camera had trouble finding or connecting to Wi-Fi

Error codes: C103 ∙ C110 ∙ C223 ∙ C323 ∙ C365 ∙ C366 ∙ C367 ∙ C368 ∙ C371 ∙ C372 ∙ C373 ∙ C374 ∙ C375 ∙ C376

These errors mean your camera couldn’t find or connect to the Wi-Fi network you selected. There are several reasons why this might be happening. Try the following suggestions.

– Quit the Nest app.

Android: Open the Recent Applications menu, and swipe the Nest app left or right to remove it from the screen.

iPhone or iPad: Double-click the Home button, and swipe the Nest app up to remove it from the screen.

PC or Mac: Close the web browser tab or window that has the Nest app.

– Check that your home Wi-Fi network is connected to the internet and the connection is working as expected. If other devices can’t connect to the internet, you’ll need to contact your internet service provider to restore service.

– You can use a Mac or PC to visit a web page like nest.com and make sure it loads properly.

– Or, turn on Airplane Mode on your phone or tablet. Then, turn on Wi-Fi on your phone or tablet while also keeping Airplane Mode on. Allow your device to connect to your home Wi-Fi network, and try to visit a web page like nest.com. Make sure it loads properly. When you’re done testing, turn off Airplane Mode.

– Make sure your phone’s Wi-Fi is turned on, and that it’s connected to the same Wi-Fi network.

– Make sure you’re not trying to connect a 2.4GHz-only camera to a 5GHz network.

– Unplug your camera. Wait 10 seconds, then plug it back in.

– Open the Nest app again and set up your Nest Cam on your phone or tablet (or on your computer).

Your hidden Wi-Fi network didn’t recognize the info you provided

Error codes: C225 ∙ C325

This can happen when you’re trying to connect to a hidden Wi-Fi network, and you entered the information manually. You may have picked an incorrect security type for your Wi-Fi network.

– Double check your Wi-Fi network’s security type. For example, you may see this error if your Wi-Fi network’s security type is WPA but you selected WEP during setup. If you don’t know how to do this, contact the person or service provider who set up Wi-Fi in your home.

– In the Nest app, tap the Try again button. Re-enter your Wi-Fi information. When prompted, select the correct security type for your Wi-Fi network.

– If you’re still having trouble, you can try temporarily un-hiding your Wi-Fi network so that your camera can find and connect to it automatically. Then, when you’re ready, you can hide your network again. If you’re not comfortable doing this yourself, contact the person or service provider who set up Wi-Fi in your home to do it for you.

There was an issue with your router’s settings

Error codes: C105 ∙ C226 ∙ C326

This error means your router couldn’t assign a network address to your camera. A few different router settings could cause this to happen.

Try the suggestions below. Or, if you’re not comfortable adjusting your router’s settings, contact the person or service provider who set up Wi-Fi in your home.

– Quit the Nest app.

– Make sure your phone’s Wi-Fi is turned on, and that it’s connected to the same Wi-Fi network you want to use for your camera.

– Your router may not be configured properly to work with Nest Cam. Nest Cam uses DHCP to connect to your Wi-Fi network. Check that your router has DHCP enabled.

– If your router is using MAC address filtering, see our information about adding your Nest Cam’s MAC address to the whitelist.

– Make sure your Wi-Fi equipment is using our other recommended router and access point settings.

– Unplug your camera. Wait 10 seconds, then plug it back in.

– Open the Nest app again and set up your Nest Cam on your phone or tablet (or on your computer).

The internet connection was too slow, or it dropped off

Error code: C108

This error appears when the Nest server didn’t respond to a request from your device. This can happen if you lose your internet connection during setup, or if your network is having bandwidth issues.

– If your internet connection is slow, you may not have enough bandwidth to complete setup. Run an internet speed test and make sure your connection isn’t experiencing unexpected bandwidth issues.

– Unplug your modem and router. You may have one device that’s a combination modem/router, or they may be separate devices. If they’re separate devices, unplug both.

– Wait for 30 seconds, then plug your modem and router back in.

– Your modem and router will start. Wait a couple of minutes or until you see steady power and connection lights. You may also see a quickly flashing data light on the device(s).

– Check that your Wi-Fi network is connected to the internet and the connection is working as expected. If other devices can’t connect to the internet, you’ll need to contact your internet service provider to restore service.

– You can use a Mac or PC to visit a web page like nest.com and make sure it loads properly.

– Or, turn on Airplane Mode on your phone or tablet. Then, turn on Wi-Fi on your phone or tablet while also keeping Airplane Mode on. Allow your device to connect to your home Wi-Fi network, and try to visit a web page like nest.com. Make sure it loads properly. When you’re done testing, turn off Airplane Mode.

– Quit the Nest app.

Android: Open the Recent Applications menu, and swipe the Nest app left or right to remove it from the screen.

iPhone or iPad: Double-click the Home button, and swipe the Nest app up to remove it from the screen.

PC or Mac: Close the web browser tab or window that has the Nest app.

–  Unplug your camera. Wait 10 seconds, then plug it back in.

–  Open the Nest app again and set up your Nest Cam on your phone or tablet.

There was a problem with the connection between your camera and your computer

Error codes: C350 ∙ C362 ∙ C380

If you’re setting up your Nest Cam on a Mac or Windows computer, this error can occur when there’s an issue with the connection.

– Clear your browser’s cache and cookies. Look at your browser’s Help menu for information about how to do this.

– Quit your web browser.

– Unplug your camera from the USB port on your computer. Plug it back in, using a different USB port on your computer if you have one.

– Retry setting up your Nest Cam with your computer.

Your camera may be part of a different Nest home

Error codes: C101 ∙ C208 ∙ C308 ∙ C309

When you see this error, it means the Nest app thinks your camera may already be set up in a Nest home.

– Quit the Nest app.

Android: Open the Recent Applications menu, and swipe the Nest app left or right to remove it from the screen.

iPhone or iPad: Double-click the Home button, and swipe the Nest app up to remove it from the screen.

PC or Mac: Close the web browser tab or window that has the Nest app.

– If your Nest camera has already been set up in an account in the Nest app, you’ll need to remove your camera from its previous account before proceeding. Keep in mind, if you have a Nest Aware subscription, removing the camera from the account will permanently delete all of that camera’s recorded video history. So be sure to create and download clips of any footage you want to keep before you delete the camera from your account.

– Unplug your camera. Wait 10 seconds, then plug it back in.

– Open the Nest app again and set up your Nest Cam on your phone or tablet (or on your computer).

– If you still can’t set up your camera, or if you’re having trouble removing the camera from its previous account in the Nest app, please contact Nest Support.

Your camera may have previous settings

Error codes: NC003

When you see this error, it means the Nest app thinks your Hello has some previous settings on it. You’ll get this message:

Reset your Nest Hello

Offline message

If your Nest Cam has been disconnected for a while, it will appear as Offline in the Nest app and at home.nest.com.