What to do when you replace your WiFi settings, password, or replace your router

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You need to update the Wi-Fi information on your Nest products if you change your router’s settings, Wi-Fi password, or install a new router and change the network name (SSID) and/or password.

Your Nest products remember your Wi-Fi network’s name and password. So if you recently changed your home network name or password, your Nest products won’t be able to connect to the internet and you won’t be able to access or control them with the Nest app until you update the Wi-Fi info.

Try the same network name and password:

Update the Wi-Fi info on your Nest products

The steps are different for each product, so select the one you’re updating to see detailed steps.

Nest thermostat:

You’ll need access to your Nest thermostat to update the network and password. You can’t update the Wi-Fi information with the Nest app.

Important: After changing router settings, if you do not remove the current Wi-Fi information on your thermostat (see below), you will see your Wi-Fi network name listed twice, one with a star next to the name. Connect to the network name without the star. The network with your old settings is the one with the star next to it; this network should disappear once you reset your thermostat’s Wi-Fi information.

Remove the current Wi-Fi information on your thermostat

– Press the thermostat ring to bring up the menu.

– Select Settings  .

– Turn the ring and select Reset.

– Select Network.

– Select Reset to confirm.

Sign in to your Wi-Fi network

– Press the thermostat ring to bring up the menu.

– Select Settings  .

– Turn the ring and select Network.

–  Select the new Wi-Fi network name and enter the new password (It may take a few moments for your network to appear).

Thermostat troubleshooting

If your network name doesn’t appear in the list of Wi-Fi networks, wait a few minutes while your thermostat scans for networks. If your thermostat can’t find your new network to connect, your new router may have settings that are not compatible with the Nest Thermostat.

Follow this article for some steps you can take to check settings or troubleshoot adding your thermostat to your Wi-Fi network:

Update Wi-Fi over bluetooth

You can set your new Wi-Fi password for your Nest camera or video doorbell with the Nest app on a phone or tablet that has Bluetooth.

Go to the same room as your camera, so that your phone can talk directly to your camera over Bluetooth.

–  Tap the Settings icon  on the Nest app home screen.

–  Select Home info then Home Wi-Fi help.

Note If you don’t see Home Wi-Fi help you’ll need to remove your camera from the Nest app and add it back with new Wi-Fi information. You’ll lose your video history so make sure to save any important video clips before removing your camera.

– Now select the camera you want to update.

– Tap Start.

– Tap Update settings.

– Follow the on-screen instructions. Scan the QR code on the back of your camera when prompted.

Nest camera troubleshooting

If you don’t see Home Wi-Fi help, your camera needs to be setup over USB, or the above steps didn’t work for you, you’ll need to remove your camera from the Nest app and add it back with new Wi-Fi information.

You’ll lose your video history so make sure to save any important video clips before removing your camera. Make sure to cancel your Nest Aware subscription if you have one before removing your camera from the Nest App.

Removing a camera from the Nest app will permanently delete all of that camera’s recorded Video History, see How to create, share and view video clips and timelapses.

– To remove your camera, sign in to the Nest app.

– Tap Settings  on the app home screen.

– Tap the camera you’d like to remove.

– Scroll down and select Remove camera.

– You’ll then be asked to confirm your choice.

– To add your camera back, tap Settings  on the app home screen.

– Tap Add product . Follow the instructions in the app.

Nest Secure including Nest Guard and Nest Detect:

You can update Wi-Fi information for Nest Secure with the Nest app on a phone or tablet that has Bluetooth.

– Go to the same room as your Nest Guard, so that your phone can talk directly to it over Bluetooth.

– Tap the Settings  icon on the Nest app home screen.

– Tap Home Info then Home Wi-Fi help.

– Now tap your Guard.

– Tap Start.

– Follow the on-screen instructions.

Tip: Your Guard connects directly to your Wi-Fi network, but your Detects don’t. Instead, they get their internet connection through your Guard. When you update the Wi-Fi information on your Guard, your Detects should also come back online.

Nest Protect:

You’ll need to uninstall your Nest Protects from the ceiling to update the Wi-Fi information unless you wrote down the 6-digit entry key during setup.

Remove your Nest Protects from the Nest app

– Take all the Nest Protects in your home off the ceiling or wall and put them on a table close to each other. You’ll need to scan the QR code or enter the 6-digit key that’s on the back of each Protect. They also need to be close to each other to communicate during setup.

Tip: Write down the entry keys for each of your Protects and put it in a safe place in case you need to update your Wi-Fi information again.

– Tap Settings  on the Nest app home screen.

– Select the Protect you want to remove.

– Tap Remove Nest Protect.

– Tap Remove to confirm.

– Repeat steps 2-5 for the rest of your Protects. Once they’re all removed from the Nest app, you’ll set them up with the new Wi-Fi name and password.

Important: Make sure to remove all your Nest Protects from the app before adding them back again. Your Nest Protects will talk to each other during setup and share Wi-Fi information. If you have a Nest camera, update the Wi-Fi information on your camera first, before updating your Nest Protects.

Add your Nest Protects with the new Wi-Fi information

– Tap the Settings  on the Nest app home screen.

– Select Add product .

– Scan the QR code on the back of your Nest Protect or tap Continue without scanning if you have the 6-digit entry key handy. It can be found on the back of your Nest Protect.

Write down this entry key and put it in a safe place in case you need to update your Wi-Fi information again. Follow the app’s instructions to add your Protect.

– If you already wrote where it was installed on the Protect’s label give it the same room name during setup to avoid confusion when you reinstall it.

– The app will ask if you have any more Protects to install. If you do, it will take you through a shorter setup process.

Protect troubleshooting

Your Nest Protects will talk to each other during setup and share Wi-Fi information. If your Protect doesn’t ask you for new Wi-Fi information, one of your other Nest products may be sharing your Wi-Fi information with it. Make sure to update the Wi-Fi for any Nest cameras before you update your Protects.

You may see an error when adding your Nest Protect back to your Nest app. If you do, follow this link for some steps you can take to help troubleshoot:

Nest × Yale Lock:

Your lock doesn’t connect directly to Wi-Fi. Instead, it uses a Nest Connect or a Nest Guard for its internet connection. So you’ll only need to update the Wi-Fi information on your Connect or Guard in order to get your lock back online.

Nest Connect:
– Bring your phone or tablet to the same room as your Nest Connect.
– On the Nest app home screen, tap Settings .
– Tap Nest Connects (you may need to scroll down to see this option).
– Tap the Connect whose settings you want to change.
– Tap Wi-fi Connection, then tap Start.