Why can’t my Nighthawk/Orbi App detect my Nighthawk/Orbi device?

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When using your NETGEAR Nighthawk or Orbi App, there are instances where your app is not able to detect your Nighthawk router or Orbi WiFi system.  This issue can be caused by a couple of things such as your router being set to AP mode. It is also possible that your mobile device is connected to multiple networks at same time.  For example, you may be connected to your LTE network and the router’s WiFi network at the same time.

If your device is not being detected by your Nighthawk/Orbi app, you may try the following:

– Make sure you are connected to your Nighthawk router’s WiFi network or Orbi’s WiFi Network.

– Make sure that your Orbi/Nighthawk router is not in AP mode, you can verify this by logging into your device and checking the Router/AP Mode option under Advanced > Advanced Setup > Router/AP mode.

– If using a mobile device such as Google Android or Apple iOS device, make sure that your LTE connection is disabled before you connect to your router’s WiFi network and attempt to use your Nighthawk or Orbi app.

To Disable Cellular/LTE Connection on your iPhone, iPad:

– Open Settings

– Tap Cellular

– Toggle the Cellular Data switch to the off position.

– Open up your Orbi/Nighthawk app and your device router/Orbi should now be detected.

To Disable Cellular/LTE Connection on your Android device:         

– Go to Settings > Network & Internet > Data Usage

– Tap the Mobile Data switch to turn it off.

Note: Your Android device settings may vary based on the brand of the device so if not sure how to disable cellular data please refer to your mobile device’s user guide.

– Open up your Orbi/Nighthawk app and your device router/Orbi should now be detected.