Wi-Fi routers that are incompatible with Nest products

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Nest products need to be connected to the internet to use all their features, but a small number of Wi-Fi routers aren’t Nest compatible. Symptoms include low batteries or power issues, not being able to connect to Wi-FI during setup, or Offline status in the app because of a Wi-Fi disconnection.

Applies to: Nest Thermostat E, Nest Protect, Nest Cam Outdoor, Nest Cam IQ indoor, Nest Cam Indoor,3rd gen Nest Learning Thermostat, 2nd gen Nest Learning Thermostat, 1st gen Nest Learning Thermostat

The lists below have routers that we have confirmed can cause issues with Nest products. However, the list is not definitive, so there may be unlisted routers that also aren’t compatible.

Some network equipment may cause issues with only one type of Nest product, such as the Nest thermostat, so some of your Nest products will work fine while others may not.

If your router is listed below:

– Make sure your router’s firmware is up to date: check the manufacturer’s website, contact their support, or contact your ISP if they provided your router.

– Check that your Wi-Fi equipment settings comply with Nest’s recommended router settings.

– If your router settings match the recommended settings but you are still having issues, contact your internet service provider and exchange your router or modem for a compatible one. If your router wasn’t provided by your ISP, you may need to upgrade it yourself.

If your router isn’t listed below:

– Make sure your router’s firmware is up to date: check the manufacturer’s website, or contact their support.

– Check that your Wi-Fi equipment settings comply with Nest’s recommended router settings.

– Try troubleshooting Wi-Fi and connection issues.

Important: Nest products are not compatible with WEP-ASCII. If your router supports this type of security and you do not have any other security enabled, your Nest products will not be able to connect.

Incompatible routers

Routers that can cause issues with Nest thermostats:

Even if your router is not on this list, you may be using a router that is incompatible with Nest Products. The list of symptoms below can help you to identify routers that may be incompatible or are using incompatible settings.

Symptoms of an incompatible router or incompatible router settings include:

– Nest thermostat being offline in the Nest app

– Nest thermostat disconnecting frequently

– Excessive battery drain

– Frequent restarts

– Being unable to add your Nest thermostat to the app

– Higher than normal temperatures detected by the Nest thermostat

2Wire routers
3800HGV-B
Actiontec routers
M1424WR Rev. E
Belkin routers
F9K1001
F9K1002
F5D8230-4
F5D8233-4
BT routers
Business Hub 3
Home Hub 3
Cisco/Linksys routers
WRT110
WRT160N
WRT320N
WRT54G
WRT54G2
WRT54GL
WRK54G
D-Link routers
DAP2553
DI-524
Netgear routers
DGN1000
WNDR3300
WNDR3400
WNDR3700
WNDR3800
WNDR4000
WNR2000
WNR3500L
WNDAP360
WPN824v3
uBee routers
DDW365

Routers that can cause issues with the Nest Protect:

Some routers support IPv6 for external internet connections but do not support IPv6 communications over the local network, which Nest Protect requires.

Symptoms of an incompatible router or incompatible router settings include:

– Being unable to add Nest Protect to the Nest app

– Nest Protect is offline in the app

Asus routers
RT-N10
RT-N66U
WL-330N
Cisco routers
WRT100
WRT110
WRT160N V3
WRVS4400N V2
D-Link routers
DAP-1360
DIR-605L
DIR-625-2
DIR-636L
DIR-651
Encore routers
ENHWI-AN3
Engenius routers
ESR7750
Hawking routers
HWRN2
Netgear routers
JNR3210
WNR834B
VMDG490
Planex routers
CQW-MR500
Sapido routers
GR-1733
Westell routers
7500
Zuni Digital routers
ZGR304F
ZR301F
ZyXEL routers
WAP3205
NBG4615

Routers that can cause issues with Nest cameras or doorbells:

Symptoms of an incompatible router or incompatible router settings include:

– Being unable to add your Nest camera or doorbell to the Nest app

– Your Nest camera or doorbell is offline in the app

– You can’t view video history or your camera or doorbell’s live stream

– Your Nest camera or doorbell overheats

BT routers
Home Hub 3

Routers that can cause issues with Nest Secure:

Symptoms of an incompatible router or incompatible router settings include:

– Being unable to add your Nest Guard or Nest Detect to the app

– Nest Guard and/or Nest Detect disconnect frequently

– Nest Guard and/or Nest Detect disconnect frequently

We have not confirmed any specific routers that are incompatible with the Nest Secure alarm system. The symptoms listed above may indicate that your router is incompatible or has incompatible settings. However, there are other things that can cause this behavior. Be sure you’ve tried the other suggestions in our article about Nest Guard disconnecting or going offline.